All orders are dispatched within 5 business days from order submission. Orders are dispatched from Norway.
Shipping to Norway is free on all purchases. We send all items as packages, which makes it possible to track them if problems arise or the package does not appear. Be aware of the fact, that it can take up to 24 hours before you can use your tracking number. If the package is not picked up and therefore returned back to Núnoo it cost 60 NOK. They will be deducted from the amount that will be automatically reversed when the Núnoo receives the package return.
At Núnoo you can pay with the following cards: Visa, Dankort, Mastercard, Maestro and Visa Electron. You can also pay with Paypal. The amount will be deducted from your account only when the goods are shipped from our warehouse.
All prices on www.nunoo-no.dk are incl. Norwegian Taxes and Duties in the product price. We use an encrypted SSl connection and only PBS can read your information. Núnoo cannot view your personal data.
You will receive an order confirmation, as well as a message with tracking number as soon as your order is packed. All our packages are delivered to a post office or a parcel shop near the address you provided when ordering. You will receive an SMS or email as soon as you can pick up your package.
Unfortunately, we cannot change your order - however, our customer service can cancel your order as long as it has not yet been processed by our warehouse. Contact us at email@example.com and we will our best to help you.
You will receive an order confirmation to the email you have provided, almost immediately after your purchase has been approved. If you do not see an order confirmation from us, please check your spam mail if necessary - it can be hidden here.
In rare cases, there may be a reservation in your bank account, even if an error occurred. This is then released within 1-5 banking days.
We take reservations for sold out items, typographical errors and typos.*It is not possible to combine vouchers with other discounts or on already discounted items. We reserve the right for errors in discount codes and do not refund any money after purchase.
Please send an e-mail to firstname.lastname@example.org for instructions.
We offer 14 days of full return. The right of return applies from the day you receive your goods. If the full return entitlement is to be applied, the handling of the goods must be such that the goods have not lost any value. We therefore recommend that the goods only are tested as in a physical store. If the item has been in use (more than just trying it as in a physical store) and you regret the purchase, the item cannot be returned.
Once we have received the item and approved the return, we will transfer the purchase amount back to the same account that has been paid out as soon as possible. We offer free returns in Norway and the return shipment must be made with the label supplied by email@example.com. The item must be shipped as we do not pick up packages from the packing shop.
Remember to save the receipt until you receive a return confirmation from us.
From the moment you hand in your return package at the post office, it can take up to 14 days before you are refunded.
If there has been added track & trace to your return package, we advise you to check the status of your return package.
If you have any questions regarding your return package, please contact firstname.lastname@example.org
You are entitled to claim your purchase within 24 months. Complaints do not cover if it is caused by improper use, lack of maintenance or normal wear and tear. Upon complaint, you must write to us at email@example.com where our complaints department will take care of the case. You have to be aware of the fact, that you have to show us a valid confirmation of your purchase, if you will claim.
Furthermore you have to be aware of that it can take up to five business days, before you'll get answer about your claim.
We would like to point out that the silver coating on our bag's zippers and buckles might lose some of their silver color over time. Under their silver color they are bronzed. All zippers and buckles are nickel free.