Terms & conditions
Holiday season
Extended returns. All purchases made from November 11, 2024, are eligible for return until January 10, 2025.
Purchase Terms
By trading on nunoo-no.dk you automatically agree to the following terms.
Returns
Please send an e-mail to info@nunoo.dk for instructions.
We offer 14 days of full return, where you can inform us at info@nunoo.dk that you have regretted the purchase and then send the item back for up to 14 days. The right of return applies from the day you receive your goods. If the full return entitlement is to be applied, the handling of the goods must be such that the goods have not lost any value. We therefore recommend that the goods only are tested as in a physical store. If the item has been in use (more than just trying it as in a physical store) and you regret the purchase, the item cannot be returned. Once we have received the item and approved the return, we will transfer the purchase amount back to the same account that has been paid out as soon as possible.
Please be aware that the buyer himself is responsible for shipping costs for return abroad. The item must be shipped as we do not pick up packages from the packing shop.
Claims
You are entitled to claim your purchase within 24 months. Complaints do not cover if it is caused by improper use, lack of maintenance or normal wear and tear. Upon complaint, you must write to us at claims@nunoo.dk where our complaints department will take care of the case. You have to be aware of the fact, that you have to show us a valid confirmation of your purchase, if you will claim. Furthermore you have to be aware of that it can take up to five business days, before you'll get answer about your claim.
We would like to point out that the silver / gold coating on our bag's zippers and buckles might lose some of their silver / gold color over time. Under their silver / gold color they are bronzed. All zippers and buckles are nickel free.
Claim packages shall be send to the following address:
Please send an e-mail to info@nunoo.dk for instructions.
Delivery
All orders are dispatched within 5 business days from order submission.
Orders are dispatched from Norway.
Shipping is free on purchases. We send all items as packages, which makes it possible to track them if problems arise or the package does not appear. Be aware of the fact, that it can take up to 24 hours before you can use your tracking number. If the package is not picked up and therefore returned back to Núnoo it cost 60 NOK. They will be deducted from the amount that will be automatically reversed when the Núnoo receives the package return.
Payment
At Núnoo you can pay with the following cards: Visa, Dancard, Mastercard, Maestro and Visa Electron. You can also pay with Paypal. The amount will be deducted from your account only when the goods are shipped from our warehouse. All prices on www.nunoo-no.dk are incl. Norwegian Taxes and Duties in the product price. We use an encrypted SSl connection and only PBS can read your information. Núnoo cannot view your personal data.
Reservations
We take reservations for sold out items, typographical errors and typos.
*It is not possible to combine vouchers with other discounts or on already discounted items. We reserve the right for errors in discount codes and do not refund any money after purchase.